FAQ

How long does delivery take?

Order cut-off time: 5:00 PM ET, Monday–Friday. Processing time: 1–3 business days (Monday–Friday, excluding public holidays). Delivery after dispatch: 6–12 business days. Total estimated delivery time: 7–15 business days from the date the order is placed. Orders are fulfilled and shipped Monday–Friday.

Do you offer free shipping?

Free standard shipping on all orders. There is no minimum order value required to receive free shipping.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also track your order on our order tracking page.

My tracking has not updated. What should I do?

Tracking information can sometimes take time to refresh while a parcel moves through the carrier network. Please check your tracking page for the latest available status. If tracking has not updated for an extended period or your order has exceeded the estimated delivery timeframe, contact support@avorlyne.com with your order number.

My order is taking longer than expected. What should I do?

Our total estimated delivery timeframe is 7–15 business days from the date the order is placed. Business days are Monday through Friday, excluding applicable public holidays. If your order has exceeded this timeframe, contact support@avorlyne.com with your order number so we can review the shipment status.

Can I change my delivery address?

If you notice an error in your delivery address, contact support@avorlyne.com as soon as possible. We will do our best to update the address before the order has been processed or shipped. Once an order has been dispatched, an address change may no longer be possible.

What happens if I miss my delivery?

The carrier may attempt another delivery, leave the parcel in an approved location, hold it for collection or provide instructions for arranging redelivery. Please check your tracking information for the latest carrier instructions.

My tracking says delivered, but I cannot find my parcel. What should I do?

First check your mailbox or parcel locker, entrance or porch, reception or mailroom where applicable, household members, neighbours and any delivery notes from the carrier. If you still cannot locate the parcel, contact support@avorlyne.com with your order number so we can review the available tracking information.

What happens if my package appears to be lost?

Contact support@avorlyne.com with your order number and tracking information. We will review the shipment status and, where necessary, work with the carrier or shipping partner to investigate the shipment and provide the appropriate resolution.

An item is missing from my order. What should I do?

Please check your shipping confirmation and tracking information first. If an item is still missing, contact support@avorlyne.com with your order number and details of the missing item. If possible, include a photo of the package you received.

Why might my order arrive in more than one parcel?

In some cases, items from the same order may be processed or shipped separately. If separate tracking information is available, it will be provided with the relevant shipment update. If you believe part of your order is missing, contact our support team with your order number.

See our Shipping Policy for full details.

What is your return window?

You may request a return within 30 days of the delivery date.

How do I start a return?

Ship eligible returns by mail to the return address below within 30 days of delivery. Include your order number in the package. You can email support@avorlyne.com so we can match your return faster. The reason is optional for a standard return.

What is the return address?

Send eligible returns to this address. Do not send returns to our registered business address or customer correspondence address.

Do you provide prepaid return labels?

Customers are responsible for standard return shipping. We do not provide prepaid return labels for standard returns. If an item is damaged, defective or incorrect, Avorlyne covers return costs caused by our error or a product issue.

Do I send returns to your business or correspondence address?

No. Send returns only to the return address above. Do not send returns to our registered business address or customer correspondence address.