Refund policy

You may request a return within 30 days of the delivery date.

To be eligible for a return, your item must meet the conditions listed in this policy. Return requests made after 30 days from delivery may not be accepted.

To qualify for a return, items must be:

• Unworn
• Unwashed
• Unused
• In their original condition
• With original tags still attached
• Returned in the original packaging where possible

You may try on clothing as you would in a store, but returned items must remain clean, unused and suitable for resale.

Items that show signs of wear, washing, damage, stains, odors or removed tags do not meet the return conditions in this policy.

The following items cannot be returned:

• Items that have been worn, washed or used
• Items without original tags
• Items damaged due to customer use
• Items returned outside the 30-day return window
• Final sale items, if clearly marked as final sale at the time of purchase
• Gift cards, if applicable

If you are unsure whether your item is eligible for return, contact us at support@avorlyne.com before sending it back.

Send eligible returns by mail to the return address in section 5 within 30 days of delivery. Include your order number in the package.

You can email us at support@avorlyne.com with your order number and the item you are returning so we can match the shipment faster. The reason is optional for a standard return. Photos are only needed if the item arrived damaged, defective or incorrect.

You do not need to contact us first to obtain the return address. Eligibility is determined by whether the item meets the conditions published in this policy.

Eligible returns must be sent back by mail only, using the return address published in this policy.

Send eligible returns to:

Do not send returns to our registered business address or customer correspondence address.

Customers are responsible for standard return shipping costs.

For a standard return that meets the conditions in this policy, you may choose your preferred shipping method. We strongly recommend using a trackable shipping service, as Avorlyne is not responsible for returns lost in transit.

If an item is damaged, defective or incorrect, Avorlyne will provide a suitable replacement, exchange or refund and will not require the customer to cover return costs caused by our error or a product issue.

We do not provide prepaid return labels for standard returns. Customers are responsible for arranging and paying for standard return shipping.

Returns are accepted by mail only. Use the return address published in this policy.

If your item arrived damaged, defective or incorrect, contact us before sending it back so we can provide the appropriate return solution.

Once the returned item has been received and inspected, a refund will be issued if the item meets the return conditions published in this policy.

Refunds are issued to the original payment method used at checkout.

You will receive an email confirmation once your refund has been processed.

Please note that your bank, card provider or payment provider may take additional time to post the refund to your account after it has been issued.

After your return has been received and inspected, refunds are processed within 14 days when the item meets the return conditions published in this policy.

The exact time it takes for the refund to appear in your account may depend on your bank or payment provider.

If you ordered the wrong size or would like a different size, contact us at support@avorlyne.com with your order number and the size you would like to receive.

Size exchanges may be offered when stock is available.

If the requested size is not available, we may offer a return, refund or alternative solution.

Items sent for exchange must meet the same return conditions as standard returns.

Please inspect your order when it arrives.

If you receive a damaged, defective or incorrect item, contact us as soon as possible at support@avorlyne.com.

Please include:

• Your order number
• A short explanation of the issue
• Clear photos of the item
• Clear photos of the packaging, if relevant

Our support team may review the information and photos you provide to understand the issue.

Avorlyne will provide a suitable replacement, exchange or refund. You will not be required to cover return costs caused by our error or a product issue.

If an item is missing from your order, contact us at support@avorlyne.com with your order number and a photo of the package you received.

Our support team will review your order and help resolve the issue.

If you need to cancel your order, contact us as soon as possible at support@avorlyne.com.

Orders can only be cancelled before they have been processed or shipped.

If your order has already been shipped, it cannot be cancelled. In that case, you may request a return after delivery according to this Return & Refund Policy.

If a package is refused by the customer, not collected, or returned to sender due to an incorrect or incomplete address, we will review the situation once the package is returned.

Additional shipping costs may apply if the order needs to be resent.

Refunds for refused or failed deliveries may exclude shipping or return costs where applicable.

Avorlyne does not charge a restocking fee for returns that meet the conditions in this policy.

For return, refund or exchange questions, contact us at:

When contacting us, please include your order number so we can assist you faster.