Customer support
Need help with an order, delivery, return, refund, payment, or product question? Our customer support team is here to assist you. You can contact us using the details below or send a message through the contact form on this page. If your enquiry concerns an existing order, please include your order number so we can locate it more quickly.
Send us a message
You can also contact us using the contact form provided further down on this page.
Please select the relevant subject or describe your enquiry clearly so our support team can assist you.
For an existing order, please include your order number and the email address used during checkout.
If you are contacting us about a return, refund, delivery, or product issue, please provide a brief explanation of the situation and any relevant order information.
We usually respond to customer enquiries within 1–2 business days.
Privacy reminder: Please do not include complete payment-card details, account passwords, government identification numbers, or other unnecessary sensitive personal information in your message.
Personal information submitted through our contact channels is handled in accordance with our Privacy Policy.
Before contacting us
You may find the information you need in our customer support and policy pages.
If your question concerns an order that has already been dispatched, you can check the latest available shipment information on our Order Tracking page.
If your question concerns delivery times, processing periods, or shipping charges, please review our Shipping & Delivery Policy.
For sizing questions, visit our Size Guide.
For general questions about ordering, payments, delivery, and returns, visit our Frequently Asked Questions.
If an item arrives damaged, defective, incorrect, or different from what you ordered, please contact us with your order number and a description of the issue. Photographs may help us assess the situation where reasonably available.
Business days are Monday through Friday, excluding applicable public holidays.
Returns & refunds
Avorlyne offers a 30-day commercial return period for eligible items, beginning on the date of delivery.
Our Return & Refund Policy explains return eligibility, item conditions, return procedures, return-shipping responsibilities, exchanges, refund processing, and the published physical return address.
For an ordinary change-of-mind return, customers are responsible for arranging and paying the direct cost of shipping the item to our return centre in China.
Avorlyne does not charge a restocking fee for eligible returns.
Refunds are processed to the original payment method used for the order, subject to the applicable return conditions and any mandatory consumer rights.
We recommend contacting support@avorlyne.com before mailing a return so that our team can provide instructions and help identify your parcel.
Important return-address information:
Please do not send product returns to our registered business address in Wyoming or our customer correspondence address in Minnesota.
Eligible product returns must be sent to the designated return centre in Jinhua City, Zhejiang, China.
The complete physical return address and return procedure are published directly in our Return & Refund Policy.
You do not need to contact customer support merely to obtain the return address. Contacting us for assistance does not remove any mandatory consumer rights.
Shipping & tracking
Avorlyne currently ships to addresses within the United States.
We offer free standard shipping on all orders within the United States, with no minimum order value.
Our current standard shipping schedule is:
Order cut-off: 5:00 PM Eastern Standard Time (EST, UTC−05:00), Monday–Friday.
Handling and processing: 1–3 business days.
Transit after dispatch: 6–12 business days.
Total estimated delivery: 7–15 business days from the order date, subject to the applicable order cut-off and business-day processing cycle.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed after the applicable cut-off time, on weekends, or on applicable public holidays enter the next applicable business-day processing cycle.
Delivery timeframes are estimates and are not guaranteed delivery dates.
Once your order has been dispatched, shipping confirmation and available tracking information will be provided using the contact information associated with your order.
If your delivery is delayed, your tracking information has stopped updating for an extended period, or your parcel appears lost, please contact our support team with your order number.
Payments & order assistance
Avorlyne offers secure payment options through its official online checkout.
Our confirmed payment methods for eligible United States orders are Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, Diners Club, and Discover.
The payment methods displayed during checkout depend on the transaction, device, browser, account eligibility, and available payment configuration.
If you have a payment-related question, please contact our support team with your order number and a description of the issue.
For security, never send complete payment-card details or account passwords through email or our contact form.
Business information
Avorlyne is an online store operated by Worldwide Apparel Group LLC.
The company maintains separate addresses for legal registration, customer correspondence, and physical product returns.
Registered business address
Worldwide Apparel Group LLC2106 House Ave
Suite 614
Cheyenne, WY 82001
United States
Customer correspondence address
Worldwide Apparel Group LLC8400 Normandale Lake Blvd
Bloomington, MN 55437
United States
Important: These addresses serve separate legal and correspondence purposes. Neither address is designated to receive customer return parcels.
For eligible product returns, please use the complete physical return address and instructions published in our Return & Refund Policy.
Privacy & accessibility assistance
If you have a question about how Avorlyne collects, uses, or processes personal information, you can contact support@avorlyne.com.
Depending on applicable law, you may have rights concerning access, correction, deletion, or certain uses and disclosures of your personal information.
For more information, please review our Privacy Policy and Your Privacy Choices page.
If you experience difficulty accessing our website, reading information, navigating a page, or using an online function, please contact us and describe the issue.
Our team will make reasonable efforts to provide the relevant information or assistance through an available alternative method.
Useful information
The following pages provide additional information about shopping with Avorlyne, our policies, and available customer support.