Last updated: September 10, 2026
Avorlyne offers a 30-day return period for eligible items. This policy explains when an item may be returned, where returns must be sent, who is responsible for return shipping, and how refunds are handled.
Avorlyne is operated by Worldwide Apparel Group LLC.
For return or refund assistance, contact support@avorlyne.com.
1. Return Window
You may return an eligible item within 30 days of the delivery date.
The returned item must be sent within this 30-day return period.
Returns sent after the applicable return period may not be accepted.
2. Return Conditions
To qualify for a standard return, the item must be:
- unworn;
- unwashed;
- unused;
- in its original condition;
- with original tags still attached; and
- returned in the original packaging where reasonably possible.
You may try on clothing as you would in a store, but returned items must remain clean and free from signs of use.
Items showing signs of wear, washing, damage caused after delivery, stains, odors or removed tags may not qualify for a standard change-of-mind return.
3. Non-Returnable Items
The following do not qualify for a standard return under this commercial return policy:
- items that have been worn, washed or used beyond what is reasonably necessary to inspect or try them on;
- items without their original tags where removal affects their resale condition;
- items damaged through customer use or improper handling;
- items returned outside the applicable 30-day return period;
- items clearly marked as final sale before purchase, where applicable; and
- gift cards, where applicable.
This section does not limit any rights you may have where an item is defective, damaged on arrival, incorrectly supplied or otherwise subject to rights that cannot lawfully be excluded.
4. How to Return an Item
Eligible returns must be sent by mail to the return address published below.
Please include your order number with the return so that we can identify the order when the parcel arrives.
You may also email support@avorlyne.com with your order number and the item you are returning. A reason is optional for a standard change-of-mind return.
You do not need to contact us first simply to obtain the return address.
If the item arrived damaged, defective or incorrect, please contact us before sending it back so that we can review the issue and provide the appropriate return or resolution instructions.
5. Return Address
Eligible returns must be sent to:
Return address
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This is Avorlyne's return centre for eligible returns.
Do not send returns to our registered business address or customer correspondence address.
Sending an item to another address may delay identification or processing of the return.
6. Return Shipping Costs
For a standard change-of-mind return under our 30-day commercial return policy, you are responsible for the direct cost of return shipping to our return centre in China.
Return shipping costs are not fixed by Avorlyne and can vary depending on your chosen carrier, parcel size, weight, service level and location.
We recommend checking the applicable shipping cost with your chosen carrier before sending the parcel.
You may choose a suitable postal or courier service. We strongly recommend using a service that provides tracking and retaining your proof of shipment until your return and refund have been completed.
Avorlyne does not provide prepaid return labels for standard change-of-mind returns.
If an item is damaged, defective or incorrect, you will not be required to bear return costs caused by our error or the product issue.
7. Return Labels
We do not provide prepaid return labels for standard change-of-mind returns.
Customers are responsible for arranging and paying for the return shipment in those circumstances.
If you received a damaged, defective or incorrect item, contact support@avorlyne.com before returning it so that we can determine the appropriate solution.
8. Refunds
Once your return has been received, we will inspect the item against the conditions stated in this policy.
If the return qualifies for a refund, the refund will be issued to the original payment method used for the purchase.
You will receive confirmation when the refund has been processed.
After Avorlyne issues the refund, your bank or payment provider may require additional time before the funds appear in your account. That additional provider processing time is outside Avorlyne's direct control.
9. Refund Processing Time
After an eligible return has been received and inspected, the refund is processed within 14 days.
The time required for the refunded amount to appear in your account after processing may vary depending on your bank or payment provider.
10. Original Shipping Costs
Avorlyne provides free standard shipping on orders within the United States.
Because no standard outbound shipping charge is paid for an order shipped under our free standard shipping offer, there is normally no standard outbound shipping charge to refund.
This does not affect any mandatory rights or remedies that may apply to a defective, damaged or incorrectly supplied item.
11. Exchanges
If you ordered the wrong size or would like a different size, contact support@avorlyne.com with your order number and the size you would like.
A size exchange may be offered where the requested replacement is available.
If the requested size is unavailable, we may offer another appropriate option, such as returning the item for a refund in accordance with this policy.
Items returned for exchange must meet the same applicable return conditions as other standard returns.
12. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective or different from what you ordered, contact:
Please include:
- your order number;
- a short description of the issue;
- clear photographs of the item where relevant; and
- photographs of the packaging where they are relevant to the issue.
We may use the information and photographs provided to understand and resolve the problem.
Depending on the circumstances, Avorlyne will provide an appropriate solution, which may include a replacement, exchange or refund.
You will not be required to bear return costs caused by an Avorlyne error or a defective or incorrect item.
13. Missing Items
If an item is missing from your order, contact support@avorlyne.com.
Please provide your order number and, where useful, a photograph of the parcel and its contents as received.
We will review the available order and shipment information and provide the appropriate next steps.
14. Order Cancellations
If you need to change or cancel an order, contact support@avorlyne.com as soon as possible.
We will attempt to accommodate the request where operationally possible before the order has been processed or dispatched.
Once an order has been dispatched, we may no longer be able to stop the shipment. After delivery, an eligible item may be returned in accordance with this Return & Refund Policy.
15. Refused or Uncollected Deliveries
If a parcel is refused, remains uncollected or is returned to sender because the delivery address supplied with the order was incorrect or incomplete, we will review the order once the shipment status and any returned parcel can be verified.
If another shipment is requested, additional shipping costs may apply where appropriate.
Any refund or other resolution will depend on the circumstances of the shipment and the costs actually incurred.
Refusing delivery does not replace the standard return process described in this policy.
16. No Restocking Fee
Avorlyne does not charge a restocking fee for eligible returns under this policy.
17. Contact
For questions about a return, exchange, damaged item or refund, contact:
Avorlyne
Operated by Worldwide Apparel Group LLC
Email: support@avorlyne.com
Customer support hours:
Monday–Friday, 9:00 AM – 6:00 PM ET
Registered business address:
2106 House Ave
Suite 614
Cheyenne, WY 82001
United States
Customer correspondence address:
8400 Normandale Lake Blvd
Bloomington, MN 55437
United States
The registered business address and customer correspondence address are not return addresses.
Returns must be sent to the return address stated in Section 5 of this policy.